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SMARTGRID SUPPORT TEAM: Monday - Friday, 8:00 am to 7:00 pm
Email: Smartgridinfo@kcpl.com or
Call Toll-free (800) 535-7687
CUSTOMER SERVICE: (Non SmartGrid-related issues)
Representatives available around the clock to assist you
Email: Custserv@kcpl.com or
Get Phone Numbers
** TDD/TTY calls:
- Dial 7-1-1 to be routed to your state's TDD/TTY relay operator. If 7-1-1 does not work in your area, Missouri customers may dial 800-735-2966; Kansas customers may dial 800-766-3777.
- Provide the relay operator with KCP&L's Customer Service number: 888-471-5275.
We will also be glad to assist you via the relay operator.
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